Frequently Asked Questions

Ordering

Browse our online store, add your desired products to the cart, and proceed to checkout. All orders are processed securely. Once your order is confirmed, you'll receive a confirmation email with the details.

Checkout is completed using Interac e-transfer — a fast and secure payment method available to all Canadian customers.

At Salish Trails, the online menu brings together a thoughtfully curated selection of cannabis products that spans flower, concentrates, edibles, vape cartridges, and more. Whether you prefer the classic experience of premium dried flower in indica, sativa, or hybrid varieties, or the potency of shatter, wax, and distillate syringes, the dispensary aims to offer something for every preference and tolerance level. Infused edibles such as chocolates, gummies, and capsules provide an alternative for those who avoid inhalation, while topicals and tinctures offer targeted relief without psychoactive effects. The inventory is organized to make browsing straightforward, with categories for bulk flower, CBD-focused items, and value-oriented smalls, giving both new and experienced consumers a practical way to explore the expanding world of legal cannabis.

Quality and transparency are central to the shopping experience at this Indigenous-owned online dispensary. Products are sourced from reputable licensed producers, with an emphasis on consistent potency, fresh harvest dates, and proper curing practices. The site highlights key details such as THC and CBD percentages, dominant terpene profiles, and whether a strain leans more toward relaxation or uplift, helping customers make informed choices. Customer reviews and ratings are prominently featured alongside each listing, offering real feedback on effects, flavour, and overall satisfaction. For those seeking the highest grade, categories like AAA and AAAA denote top-shelf flower and extracts, while value bundles and mix-and-match options make it easier to sample a wider range without committing to a single large purchase.

Shipping across Canada is handled with discretion and efficiency. Once an order is placed and payment is completed via Interac e-transfer, the team works to process and ship the package promptly, providing a tracking number within a couple of business days. Orders reaching a certain threshold automatically qualify for free shipping, making it economical for those stocking up. Every parcel is sent in plain, unmarked packaging with no external branding or indication of contents, ensuring privacy from the moment it leaves the facility until it arrives at the customer's door. Delivery times vary by destination, but the focus remains on reliable service and careful handling. Customer support is available to answer questions about order status, product recommendations, or the registration process for new accounts.

Shipping

We ship discreetly across Canada. Once your payment is received, a tracking number will be provided within 1–2 business days. Orders of $100 or more qualify for free shipping.

All packages are shipped in plain, unmarked packaging to ensure your privacy.

Payments and Fees

We accept payment exclusively via Interac e-transfer. This method is secure, widely used across Canada, and does not require sharing sensitive financial information with us.

There are no hidden fees. The price you see at checkout is the price you pay, plus applicable shipping costs for orders under $100.

Refunds and Returns

We stand behind the quality of our products. If you experience an issue with your order, please contact us and we will do our best to make it right. Refund and return eligibility is assessed on a case-by-case basis.

To initiate a return or discuss a concern, reach out to our support team through the Contact page.