Frequently Asked Questions
Please read our FAQ before sending us a message.
Step 1: Browse through our store and add items you would like to our cart.
Step 2: Checkout securely and safely using Interac e-transfer.
Step 3: Your order will be fulfilled and shipped once PAYMENT is RECEIVED. You will have a tracking number within 1-2 business days of sending payment.
Step 4: If you do not send payment within 48 hours your order will regretfully be cancelled.
We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait till the end of day and your tracking number should appear correctly. If it does not, kindly email [email protected] and we will look into it.
Please Note: Tracking only applies to paid orders.
All orders received by 11AM PST are guaranteed to ship the SAME business day. In some cases orders placed on Monday will be sent on Tuesday.
* Please note that it can take up to 40 minutes for us to receive your E-transfer.
Xpresspost is 2-3 business days and Expedited can take 2-8days or so. For more information regarding this check the info on our checkout page, or please visit Canada Post.
We warmly and respectfully welcome you to joining Salish Trails, from the unsurrendered, unceded sovereign lands of the Salish Nation. Yes we are indigenous and we have the support of our friends and family. Our team is indigenous and we support our community and tribe. Please check out ABOUT US page for more information.
Payment is made using Interac E-transfer.
If you use online banking with a Canadian bank or credit union, then sending an Interac E-transfer takes just a couple of minutes.
Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 11 am PST (2 pm EST), your order ships the SAME business day, or else it ships the following business day.
Yes, Sales Tax is included in product prices wherever necessary.
ID’s are required for proof of age (19+). We keep all IDs stored on our server and purge them every month. You can choose to upload your ID document during the checkout process on your first order, or email it to us at [email protected]. Feel free to BLOCK OUT SENSITIVE ID information such as the ID number as we do not require it and prefer not to have it.
Acceptable forms of identification:
- Driver’s license
- Birth Certificate
- Canadian/foreign passport
- Canadian Citizenship card
- Certificate of Indian Status card
- Permanent Resident card
- Canadian Forces identity card
- Liquor Identification card
- Firearm Acquisition/Firearm Possession card
- Provincial/Territorial Identification card
- Canadian National Institute for the Blind (CNIB) national identification card
We accept the following file formats:
- JPG/GIF/PNG Image
- PDF Document
Below are some ways you can convert your ID document into the formats listed above:
1) Camera enabled smartphone:
Snap a photo of your ID using your smartphone, and then email us the attachment from your phone’s email app.
Place your ID in front of your computer’s webcam and take a photo of it. Email us the image. If you don’t have webcam software, try: https://manycam.com/
3) Desktop scanner:
Scan your ID into an image file (jpg, png, gif), and email us the image.
4) USB Camera:
Take a picture with your camera, plug the camera into your computer via USB and then email us the image file.
If you need any assistance verifying your age or sending us your ID document, don’t hesitate to email us at [email protected] – we’re always here to help!